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TravelgateX: Understanding the 204 Error and ensuring smooth travel searches

TravelgateX Knowledge Base

Navigating the world of online travel bookings can sometimes be tricky, especially when you encounter error messages that seem like a foreign language. In this article, we'll shed light on the 204 error in TravelgateX and provide you with a straightforward guide to resolve it effectively.

What is the 204 Error?

Imagine you're searching for a specific hotel on a travel booking platform. The 204 error simply means that the hotel you're looking for isn't available through the particular seller you're searching with. In other words, it's like going to a particular store to find a specific product, only to discover they don't carry it.

Steps to resolve the 204 Error:

  1. Double-check the product: Before you dive into troubleshooting, ensure you're searching for the correct product type (hotel, flight, etc.) and that it's indeed offered by the seller. Sometimes, outdated information can lead to error messages like 204. Consider refreshing the seller's product list to get the latest information.

  2. Verify your mapping file (Hotel-X API): If you're using your own context with the Hotel-X API, make sure your mapping file is up-to-date. This file acts as a translator between your system and TravelgateX, ensuring seamless communication.

  3. Validate seller availability: Even if the product exists, the seller might not have it available for your specific account (login details). To check this, set "auditTransactions" to "true" in your search request. This will reveal the seller's response data.

  4. Contact the Seller: If the product exists but the seller doesn't show availability for your account, reach out to them directly. Confirm if your request is valid for both your login details and search criteria.

  5. Contact TravelgateX support: If the seller confirms they have results but you still receive a 204 error, don't hesitate to contact our customer support team. Provide them with your request/response logs and any relevant seller information for further investigation.

What is the 204 Error?



By understanding the 204 error and following these simple steps, you can effectively troubleshoot it and ensure your TravelgateX searches deliver the results you need. Remember, our support team is always available to assist you if you have any questions or encounter any difficulties along the way.

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