Giorgio Ghezzi is Business Development Manager at ATP, a dynamic and Innovative company arranging and operating land-based services in the U.S.A. In this interview, Giorgio talks about the company's progress after the Covid-19 pandemic, what the next challenges are as a company and innovation in the travel industry.
Tell us a bit about you, what you do and your company?
I work as Sr Business Development Manager at ATP (Alliedtpro). My job consists in meeting our existing and potential partners and keeping them informed about our product, team and technology. During my visits and through social media, I also act as ambassadors for the destination, which is something we are all very passionate about. The United States is an amazing multi-faceted destination with huge diversity and cultural wealth, I am very fortunate in this respect.
What are some of the biggest challenges for your sector right now?
Well, as you probably guessed, travel restrictions are currently our biggest challenge. The goalposts keep moving, so replanning has become second nature to all of us in the industry. On a positive note, this industry is made up of positive, resilient individuals. Because of this, we are optimistic about the future.
What do you think are some of the biggest opportunities for the travel industry in 2021?
This period gave us all a chance to take a hard look at our processes, practices and address all of those issues that kept holding us back. The major win this year has been consolidation and innovation.
What is your favorite thing about working in hospitality/Travel/Tourism?
The people! The energy level in our industry is amazing and very contagious. We all have the privilege of working with such great product, who wouldn’t like to sell ‘fun’?
What does TravelgateX add value to your business?
TravelgateX eliminates one of the most difficult obstacles to a new business relationship: getting the job done from a technical standpoint. Being able to connect partners in a matter of days is truly priceless.
What suggestions/challenges would you give to the teamX?
At the top of my wish list is the ability to make the connection between buyer and seller even easier. The creation of a virtual space for first contact and communication would be a great asset.
Can you talk more about solutions you think will be most impactful in the next 12 to 18 months as travel begins to recover?
At ATP, we think it will all be about service. It may sound like a cliché, but the ability to really understand what each individual client needs and adapt some of our internal processes will be key. More so considering that we sell to different countries, who are facing different issues. So, to answer your question, not a one-size-fits-all solution but tailor made answers to unique challenges.
Looking ahead to the next year, what are your top two or three priorities?
Increase the distribution of our great product, strengthen our relationships within our entire network, and rebuild better and more sustainably.
